Terms of service

Agreement to terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer") and Axelion Technologies ("Axelion", "we", "us"), a company registered in [France] under [Company registration number], with registered office at [Registered address]. By accessing or using our website, platform, or any related services (together, the "Service"), you agree to be bound by these Terms. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that entity, and "you" refers to that entity.

The service

Axelion provides an AI sales agent that operates around the clock across messaging channels. The Service is designed to answer customer messages in seconds, recommend relevant products, send ready-to-pay quotes and invoices, hand complex cases to human agents, learn from conversations over time, and report sales analytics.

The Service is provided on a no-code basis and can typically go live within a day. We may add, modify, or remove features at any time. Descriptions of functionality are provided for general information and do not constitute a warranty that any particular feature will remain available.

Accounts and eligibility

To use certain parts of the Service you must create an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

• You must be at least 18 years old and legally able to enter into a contract.
• You must notify us promptly of any unauthorized use of your account.
• You may not share, sell, or transfer your account without our written consent.

Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to send unlawful, deceptive, harassing, or misleading communications.
• Violate any applicable law, including consumer protection, marketing, and data protection rules.
• Attempt to gain unauthorized access to, interfere with, or disrupt the Service or its infrastructure.
• Reverse engineer, decompile, or attempt to extract the underlying source code or models, except as permitted by law.
• Use the Service to build a competing product or to train competing models.
• Send communications through connected channels in breach of those channels' own terms and policies.

Customer data and responsibilities

You retain ownership of the content and data you and your customers submit through the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide, secure, and improve the Service in accordance with these Terms and our Privacy Policy.

You are responsible for:

• Ensuring you have all necessary rights and consents to collect and process Customer Data, including messages exchanged with your customers.
• The accuracy of product catalogs, pricing, and any information the AI agent uses to respond and quote.
• Reviewing automated outputs where appropriate and maintaining human oversight for complex or high-value cases.

Fees and billing

Access to paid plans requires payment of the applicable fees. Any prices shown on our website or in proposals are indicative and subject to change. Final pricing, billing cycles, and payment terms will be set out in your order or subscription agreement.

• Fees are billed in advance on a recurring basis unless otherwise agreed.
• Unless required by law, fees are non-refundable once a billing period has begun.
• We may revise fees on renewal by giving reasonable prior notice.
• You are responsible for applicable taxes, which may be added to your invoice.

Intellectual property

The Service, including all software, models, designs, text, and branding, is owned by Axelion or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription. All rights not expressly granted are reserved.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

Third-party services

The Service integrates with third-party platforms, including WhatsApp, Telegram, Email providers, and CRMs such as HubSpot and Salesforce. Your use of those platforms is governed by their own terms and policies. We are not responsible for the availability, performance, or actions of third-party services, and we may modify or discontinue an integration if a provider changes its terms or access.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that automated responses will be accurate or complete in every case.

Limitation of liability

To the maximum extent permitted by law, Axelion and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

Our total aggregate liability arising out of or related to these Terms will not exceed the total fees you paid to us for the Service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

Termination

You may stop using the Service and cancel your subscription at any time in accordance with your plan. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates legal or security risk.

On termination, your right to use the Service ends. Sections that by their nature should survive, including intellectual property, disclaimers, limitation of liability, and governing law, will continue to apply.

Governing law

These Terms are governed by the laws of [France], without regard to conflict of law principles. The courts of [jurisdiction / city, France] will have exclusive jurisdiction over any dispute arising out of or related to these Terms, subject to any mandatory rights you have as a consumer under local law.

Changes to terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms on this page and revising the "last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Contact

For questions about these Terms, contact our legal team at legal@axelion.ai.