Terms of service

1. About these terms

1.1 These Terms of Service (the "Terms") are a legally binding contract between the operator of the website at axelion.ai and provider of the Axelion service ("Axelion", "we", "us", "our") and the business that accepts them ("Customer", "you", "your").

1.2 You accept these Terms when you click to accept them, place an order, create an account or use the Service, whichever occurs first. If you do not accept these Terms, you must not use the Service. Use of the public website at axelion.ai is governed by section 22.

1.3 If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind it. If you are not so authorised, you are personally bound by, and liable under, these Terms.

1.4 The following documents form part of these Terms: (a) any order form, online checkout or plan selection accepted by us (an "Order"); and (b) the Data Processing Addendum (the "DPA"). In case of conflict, the Order prevails only as to the plan, fees and subscription term, and the DPA prevails only as to the processing of personal data on your behalf; in all other respects these Terms prevail. Our Privacy Policy explains how we process personal data as a controller and does not form part of this contract.

1.5 In these Terms: "Service" means the Axelion AI sales agent platform and all related software, integrations, interfaces, documentation and support, excluding the public website at axelion.ai; "Customer Data" means all data and content submitted to the Service by you, your Authorised Users or your End Users, including product catalogues, prices, instructions, configurations and conversations; "End User" means any person who interacts with your AI agent, such as your customers and prospects; "Authorised User" means any individual you allow to use your account; "Output" means any content generated by the Service; and "Connected Platform" means any third-party service you connect to the Service.

2. Business use only

2.1 The Service is offered exclusively to businesses, meaning persons acting for purposes relating to their trade, business, craft or profession. It is not offered to consumers within the meaning of Directive 2011/83/EU on consumer rights.

2.2 By accepting these Terms you represent and warrant that you act as a business and not as a consumer. Accordingly, rules that protect only consumers, including the right of withdrawal, do not apply to these Terms to the extent permitted by law.

2.3 We may at any time request evidence of your business status, such as a company registration or VAT number. If you fail to provide it, or if your representation is untrue, we may refuse, suspend or terminate the Service without liability, and you will indemnify us for all resulting loss.

2.4 If you nevertheless enter into these Terms as a consumer, we may terminate them with immediate effect and refund prepaid fees for the unused part of the subscription term. These Terms then apply to you only to the extent permitted by mandatory consumer protection law.

3. Eligibility and accounts

3.1 Authorised Users must be at least 18 years old and have full legal capacity.

3.2 You must provide accurate, complete and current information and keep it up to date. We may refuse to open an account at our discretion.

3.3 You are responsible for keeping login credentials confidential, for your Authorised Users' compliance with these Terms, and for all activity under your account, whether or not authorised by you. You must notify us immediately of any unauthorised access or security incident (section 23).

3.4 Accounts may not be shared, sold or transferred, and login credentials may not be shared between individuals.

4. The Service

4.1 The Service is an AI sales agent that answers messages from End Users, recommends products, prepares quotes and invoices, hands conversations to your staff and provides analytics, through channels such as WhatsApp, Telegram, email and connected CRMs. Descriptions on our website and in marketing materials are for information only and are not binding commitments.

4.2 We may develop, change, add or remove features, functionality, integrations and AI models at any time, and may change underlying providers, subject, for sub-processors, to section 6 of the DPA. If a change materially reduces the core functionality of your paid plan, we will notify you at least 30 days in advance, and you may terminate the affected plan before the change takes effect; in that case we will refund prepaid fees for the unused part of the subscription term. This is your sole remedy.

4.3 Unless an Order expressly includes a written service level agreement, we make no commitment as to availability, uptime, response times or performance. The Service may be interrupted for maintenance, updates, security measures or reasons beyond our control, with or without notice.

4.4 Free plans, trials, previews and features marked as beta or experimental are provided without any commitment, may be limited, changed or withdrawn at any time without notice and, to the maximum extent permitted by law, without any liability on our part. Sections 15.6 and 15.7 also apply to free plans.

4.5 Your use is subject to the usage limits of your plan and to fair use. We may throttle, queue or restrict usage that exceeds those limits or that we reasonably consider excessive or abusive.

4.6 Support is provided on a reasonable-efforts basis and only to the extent included in your plan.

5. AI-generated output

5.1 The Service uses machine-learning and large language models. Output is generated automatically and probabilistically and may be inaccurate, incomplete, outdated, inappropriate or inconsistent with your instructions, catalogue or prices, including incorrect statements about products, stock, delivery, prices, discounts, contract terms or quotes.

5.2 You are solely responsible for: (a) your configuration of the Service, including catalogues, prices, rules, prompts, knowledge sources and handover settings; (b) monitoring, reviewing and supervising Output and conversations; (c) every statement, offer, quote, invoice, promise and commitment communicated to End Users through the Service, which is made in your name and on your behalf and binds you, not us; and (d) ensuring that your sales and marketing practices comply with applicable law, including consumer protection, unfair commercial practices, price indication, distance selling, e-commerce and sector-specific rules.

5.3 Output is not legal, tax, financial, medical or other professional advice. We do not review or verify Output before it is sent and have no obligation to do so.

5.4 Human-handover, confidence and escalation features are aids only. We do not guarantee that any conversation will be escalated to, or handled by, a human at any particular time.

5.5 AI transparency. As provider of the AI system, we design the Service so that End Users are informed, at the latest at the time of their first interaction, that they are interacting with an AI system, in accordance with Article 50(1) of Regulation (EU) 2024/1689 (the "AI Act"). You must keep that disclosure enabled and unaltered, must not present the AI agent as a human, and are responsible for any additional information required by your own legal obligations.

5.6 Prohibited AI uses. You must not use the Service: (a) for any practice prohibited by Article 5 of the AI Act; (b) for any high-risk use listed in Annex III to the AI Act, including creditworthiness assessment, insurance risk assessment or pricing, recruitment or employment decisions, or access to essential public or private services; (c) to make decisions based solely on automated processing that produce legal or similarly significant effects for individuals within the meaning of Article 22 GDPR; or (d) to manipulate or deceive End Users or exploit their vulnerabilities.

5.7 Output may be similar or identical to output generated for other customers. To the extent we hold any rights in Output generated for you, you may use it for your business purposes. We give no warranty that Output is original, protected by intellectual property rights or free from third-party rights.

6. Your obligations and acceptable use

6.1 You must use the Service only for lawful business purposes and in compliance with these Terms, all applicable laws — including data protection, electronic communications and direct marketing, consumer protection, intellectual property, AI, sanctions and anti-corruption laws — and the terms and policies of each Connected Platform.

6.2 You must not, and must not permit anyone to:

• (a) send unsolicited marketing or bulk messages without the recipient's prior consent or another legal basis, or otherwise send spam;
• (b) send unlawful, false, misleading, deceptive, defamatory, harassing, hateful, discriminatory, obscene or infringing content, or impersonate any person;
• (c) market or sell illegal goods or services, weapons, controlled substances, counterfeit goods, unlicensed gambling, unauthorised financial or investment products, or sexual content;
• (d) submit special categories of personal data (Article 9 GDPR), personal data relating to criminal convictions, personal data of children under 16, national identification numbers, payment card data or authentication credentials of End Users, unless we have agreed in writing;
• (e) copy, modify, reverse engineer, decompile, disassemble or attempt to derive the source code, models, weights, prompts, system instructions or other underlying components of the Service, except to the extent such restriction is prohibited by mandatory law;
• (f) circumvent or disable security measures, usage limits, content filters or safeguards, including through prompt injection or "jailbreaking";
• (g) access the Service by automated means other than our published interfaces, scrape it, or carry out penetration tests, vulnerability scans or load tests without our prior written consent;
• (h) use the Service or Output to build, benchmark or train a competing product or AI model;
• (i) resell, sublicense, rent, lease, white-label or otherwise make the Service available to third parties, except as expressly permitted in an Order;
• (j) upload malware or interfere with the integrity or performance of the Service or of third-party systems; or
• (k) use the Service in breach of section 17.

6.3 You must promptly provide any information we reasonably request to verify your compliance with these Terms.

6.4 Any breach of this section 6 or of section 5.5 or 5.6 is a material breach entitling us to suspend or terminate the Service under section 15 without refund.

7. Customer Data and data protection

7.1 As between you and us, you retain your rights in Customer Data.

7.2 You grant us and our sub-processors a worldwide, non-exclusive, royalty-free licence, for the duration of these Terms and the periods set out in section 15, to host, copy, store, transmit, process, adapt, display and otherwise use Customer Data as necessary to provide, maintain, secure and support the Service, to prevent abuse, to comply with law and to enforce these Terms.

7.3 You represent and warrant that you have, and will maintain, all rights, licences, consents, notices and legal bases required to submit Customer Data to the Service and to allow us to process it as described in these Terms, and that Customer Data and its processing do not infringe any third-party rights or applicable law.

7.4 To the extent Customer Data contains personal data, you act as controller and we act as processor on your behalf, and the DPAData Act applies. We act as controller for account, billing, usage, security and relationship data, as described in our Privacy Policy.

7.5 We may create data that is anonymised within the meaning of Recital 26 GDPR, so that it no longer relates to an identified or identifiable individual or to you, as well as aggregated statistical data derived from use of the Service. We may use such data for any purpose, including to operate, analyse, develop and improve the Service and our AI models, during and after the term of these Terms. All rights in such data belong to us.

7.6 The Service is not a backup or archiving service. You are responsible for keeping your own copies of Customer Data. To the maximum extent permitted by law and subject to section 13.3, we are not liable for any loss, corruption or unavailability of Customer Data.

7.7 We disclose Customer Data to public authorities only where required by Union or Member State law, or by a decision of a third-country court or authority that is recognised or enforceable under an international agreement or meets the conditions of Article 32 of Regulation (EU) 2023/2854 (the "Data Act"), and, for personal data, in accordance with section 3.3 of the DPA. Unless such law prohibits it, we will inform you before disclosure. The information required by Article 28 of the Data Act is published at axelion.ai/data-act.

8. Third-party platforms

8.1 The Service works with Connected Platforms such as the WhatsApp Business Platform, Telegram, email services and CRMs such as HubSpot and Salesforce, and relies on third-party hosting, infrastructure and AI model providers.

8.2 Your use of any Connected Platform is governed solely by your agreement with its provider. You are responsible for complying with its terms and policies, including opt-in, messaging-template and commerce policies, and for any fees it charges.

8.3 We are not responsible for Connected Platforms, including their availability, changes to their interfaces, pricing or policies, message delivery, account restrictions or bans, or their processing of data. Any such event is not a breach of these Terms by us and does not entitle you to any refund or compensation.

8.4 By connecting a Connected Platform, you instruct us to exchange Customer Data with it. We may modify or discontinue any integration at any time, including where its provider changes its terms, interfaces or pricing.

9. Fees, renewal and payment

9.1 Fees are as set out in your Order or, if none, on our pricing page at the time of purchase. Prices shown on our website are indicative until accepted in an Order.

9.2 Subscription fees are payable in advance for each billing period. You authorise us and our payment providers to charge your payment method for all fees when due, including on each renewal.

9.3 Automatic renewal. Subscriptions renew automatically for successive periods equal to the initial subscription term unless cancelled in your account settings or by written notice to us (section 23) before the end of the current term. Cancellation takes effect at the end of the current term.

9.4 No refunds. All fees are non-cancellable and non-refundable, including for partial periods, unused features or usage allowances, downgrades, and suspension or termination due to your breach, except where these Terms expressly provide for a refund or mandatory law requires one.

9.5 We may change our fees with effect from your next renewal by giving you at least 30 days' notice. If you do not agree, you must cancel before the renewal date.

9.6 Fees are exclusive of VAT and other taxes and duties, which you must pay in addition. If you are a taxable person established in another EU Member State and provide a valid VAT identification number, the supply is taxed where you are established (Article 44 of Directive 2006/112/EC) and you must account for VAT under the reverse-charge mechanism (Article 196). Without a valid VAT identification number, we charge VAT as for a non-taxable person. If you are required by law to withhold any tax, you must increase the payment so that we receive the full invoiced amount.

9.7 Invoices are payable within 14 days of the invoice date unless stated otherwise. Late payments bear interest for commercial transactions under Directive 2011/7/EU as implemented in the governing law (the European Central Bank reference rate plus eight percentage points), a fixed compensation of EUR 40 per late invoice and reasonable recovery costs exceeding that amount.

9.8 If any amount is overdue for more than 7 days, we may suspend the Service after notice by email, without liability. Fees continue to accrue during suspension.

9.9 You must notify us of any invoice dispute in writing, with reasons, within 30 days of the invoice date; otherwise the invoice is deemed accepted, to the extent permitted by law. You may not withhold or set off any amount against fees due to us. An unjustified chargeback entitles us to suspend the Service and to recover the disputed amount and our costs. This does not affect limitation periods under mandatory law.

10. Intellectual property

10.1 We and our licensors own all rights, title and interest, including all intellectual property rights, in and to the Service, the Axelion name and marks, our software, models, prompts, workflows, designs and documentation, and all improvements, modifications and derivative works, including those made using your feedback or usage data. No rights are granted to you except as expressly set out in these Terms.

10.2 Subject to your compliance with these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right, during your subscription term, to access and use the Service for your internal business purposes in accordance with your plan.

10.3 If you or your Authorised Users provide suggestions, ideas or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable and sub-licensable licence to use and exploit them for any purpose, without restriction, attribution or compensation.

10.4 We may identify you as our customer, including by name and logo, on our website and in our marketing materials, unless you object in writing (section 23).

11. Confidentiality

11.1 "Confidential Information" means non-public information disclosed by one party to the other that is marked as confidential or should reasonably be understood as such, including our commercial offers, product plans, security information and non-public parts of the Service, and your non-public Customer Data.

11.2 The receiving party must use Confidential Information only to perform its obligations or exercise its rights under these Terms, protect it with at least reasonable care, and disclose it only to its personnel, affiliates, professional advisers and sub-processors who need to know it and are bound by confidentiality obligations.

11.3 These obligations do not apply to information that is or becomes public without breach, was lawfully known to or independently developed by the receiving party, or is lawfully received from a third party. Disclosure required by law or by a court or public authority is permitted, with prior notice where lawful.

11.4 These obligations continue for five years after termination and, for trade secrets, for as long as they remain trade secrets. Personal data is additionally protected under the DPA.

12. Warranties and disclaimers

12.1 You represent and warrant that you are a business (section 2), that you are authorised to accept these Terms, and that your use of the Service and your Customer Data comply with these Terms and applicable law.

12.3 Without limiting section 12.2, we do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that Customer Data will not be lost, or that the Service or Output will meet your requirements or achieve any particular sales, revenue, conversion, response-time or cost-saving outcome. Statistics, examples and projections on our website are illustrative only.

13. Limitation of liability

13.4 You acknowledge that our fees reflect the allocation of risk in this section and that we would not provide the Service without these limitations.

13.5 The exclusions and limitations in this section also benefit our affiliates, officers, employees, contractors and sub-processors, who may rely on them. To the extent permitted by law, any claim must be brought against us only and not against those persons personally.

13.6 Liability towards data subjects is governed by Article 82 GDPR. Between you and us, the exclusions and limitations in this section apply to all claims under or in connection with the DPA, to the extent permitted by law.

14. Indemnity

14.1 You shall defend, indemnify and hold harmless us, our affiliates and their officers, employees, contractors and sub-processors against all claims, demands, proceedings, losses, damages, compensation, costs and expenses (including reasonable legal fees) and, to the extent permitted by law, fines and penalties, arising out of or relating to: (a) Customer Data or your instructions; (b) your or your Authorised Users' use of the Service or Output, including all communications, offers, quotes, prices and transactions with End Users; (c) your breach of these Terms, the DPA or applicable law, including data protection, direct marketing, consumer protection, AI and sanctions laws; (d) your use of any Connected Platform; or (e) any claim that you are a consumer or that your representations under section 2 or 17 are untrue. The foregoing does not apply to the extent a loss is caused by our intent or gross negligence, and fines and penalties imposed on us are covered only to the extent they result from your instructions, your Customer Data or your breach.

14.2 We will notify you of any claim covered by this section, but a failure to notify does not relieve you of your obligations except to the extent you are materially prejudiced by it. We may conduct the defence ourselves at your expense. You may not settle any claim without our prior written consent.

15. Suspension, termination and switching

15.1 Suspension. We may suspend or restrict all or part of the Service with immediate effect and, where permitted by law, without prior notice, if: (a) you breach, or we reasonably suspect that you breach, section 5.5, 5.6, 6 or 17; (b) any amount is overdue (section 9.8); (c) your use creates a security, legal, regulatory or reputational risk for us, the Service, End Users or third parties; (d) suspension is required by law, a public authority or a Connected Platform; or (e) you become insolvent or cease business. You remain liable for fees during suspension. Where required by the Digital Services Act, we will provide a statement of reasons (section 16.4).

15.2 Termination by you. You may cancel your subscription at any time with effect from the end of the current subscription term (section 9.3), subject to section 15.7.

15.3 Termination by us for convenience. We may terminate these Terms or any subscription for any reason by giving at least 30 days' notice. In that case only, we will refund prepaid fees for the unused part of the subscription term.

15.4 Termination by us for cause. We may terminate these Terms with immediate effect by notice if you: (a) commit a material breach that is not capable of remedy, or that you fail to remedy within 7 days after notice; (b) repeatedly breach these Terms; (c) breach section 5.5, 5.6, 6 or 17; or (d) become insolvent, enter into liquidation or cease to carry on business.

15.5 Effects. On termination or expiry: (a) all rights granted to you end and you must stop using the Service; (b) all unpaid fees become immediately due; (c) if we terminate for cause during a committed subscription term, fees for the remainder of that term also become immediately due; and (d) no fees are refunded except as expressly provided in sections 2.4, 4.2, 15.3 and 19.3 of these Terms and section 6.3 of the DPA.

15.6 Data retrieval and deletion. After termination or expiry, and after completion of any transitional period under section 15.7, you have a retrieval period of 30 calendar days to export your exportable data using the export functions of the Service or on request. After the retrieval period we will delete Customer Data from our production systems within 30 days and from backups in the ordinary backup cycle within 90 days, unless retention is required by law. We have no obligation to retain Customer Data after that.

15.7 Switching under the EU Data Act. In accordance with the Data Act:

• (a) you may request to switch to another provider of data processing services or to your own infrastructure, or to have your exportable data erased, by notice to us; the maximum notice period is two months;
• (b) after the notice period, a transitional period of 30 calendar days applies, during which these Terms remain applicable and we will (i) provide reasonable assistance to you and to third parties authorised by you, (ii) act with due care to maintain business continuity and continue to provide the Service, (iii) clearly inform you of known risks to continuity, and (iv) maintain a high level of security throughout the switching process and the retrieval period. We will support your exit strategy by providing all relevant information. If the 30-day period is technically unfeasible, we will notify you within 14 working days of your request, with a justification and an alternative transitional period not exceeding seven months, during which the Service continues. You may extend the transitional period once, for a period you consider more appropriate;
• (c) exportable data consists exclusively of: catalogues, product and price data; configurations, rules and knowledge-base content; contact and CRM records; conversation histories, including Output; quotes and invoices; account analytics; and the metadata of the foregoing. Data structures and export formats are described at axelion.ai/data-act;
• (d) the following are exempted from export, exhaustively, because their export would disclose our trade secrets: our system prompts and instructions, model weights and parameters, and routing logic;
• (e) standard fees for the Service remain payable during the notice and transitional periods. Until 12 January 2027 any switching charges may not exceed the costs directly linked to the switching process and are published at axelion.ai/data-act; from 12 January 2027 no switching charges apply. If these Terms terminate under this section before the end of a committed subscription term, an early termination fee equal to the fees for the remainder of that term, less the costs we save as a result of the early termination, is payable; and
• (f) these Terms terminate, and we will notify you of the termination, upon successful completion of switching or, if you have requested only the erasure of your data, at the end of the notice period.

15.8 Sections 5, 7.5 to 7.7, 9 (for amounts accrued), 10 to 14, 15.5 to 15.8, 20 and 21 survive termination or expiry.

16. Content restrictions and notices (Digital Services Act)

16.1 To the extent the Service stores information provided by you, we act as a provider of a hosting service under Regulation (EU) 2022/2065 (the "Digital Services Act").

16.2 Restrictions. Customer Data and Output must not be illegal or incompatible with these Terms, in particular sections 5 and 6. We may, but are not obliged to, detect, review, restrict, remove or disable access to such information and suspend, restrict or terminate accounts. We may use automated tools, such as spam, abuse and fraud detection, together with human review.

16.3 Notices. Any person may notify us of information in the Service that they consider to be illegal through our contact form (section 23). A notice should contain: (a) a sufficiently substantiated explanation of why the information is considered illegal; (b) a clear indication of its exact location, such as the account, phone number, conversation or URL; (c) the name and email address of the person submitting the notice, except for notices concerning offences referred to in Articles 3 to 7 of Directive 2011/93/EU; and (d) a statement confirming the notifier's bona fide belief that the information and allegations in the notice are accurate and complete. We will confirm receipt without undue delay, process notices in a timely, diligent, non-arbitrary and objective manner, and notify our decision without undue delay, stating any use of automated means and the available possibilities for redress.

16.4 Statement of reasons. If we restrict information or your account because it is illegal or incompatible with these Terms, we will provide you with a clear and specific statement of reasons in accordance with Article 17 of the Digital Services Act, unless legally prohibited. You may contest the decision by contacting us (section 23), without prejudice to your right to seek redress before the courts.

16.5 Points of contact. Our single point of contact for Member State authorities, the European Commission and the European Board for Digital Services (Article 11) and for recipients of the Service (Article 12) is our contact form (section 23). Communications may be made in English or Lithuanian.

16.6 Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we will inform the competent authorities in accordance with Article 18 of the Digital Services Act.

17. Sanctions and export controls

17.1 You represent and warrant that neither you nor any of your owners, directors or Authorised Users: (a) is subject to sanctions or restrictive measures of the European Union, the United Nations, the United Kingdom or the United States, or is owned or controlled by such a person; or (b) is located, established or resident in, or will use the Service from or for, any country or territory subject to comprehensive sanctions, or the Russian Federation or Belarus where the provision of the Service is restricted under EU restrictive measures, including Council Regulation (EU) No 833/2014 and Council Regulation (EC) No 765/2006.

17.2 You must not use the Service for any military end use or in breach of export control laws.

17.3 We may immediately suspend or terminate the Service without liability or refund, and notify competent authorities, if we reasonably believe that this section has been breached or that providing the Service would expose us to sanctions risk.

17.4 Sanctions of the United Kingdom and the United States apply under this section only to the extent that compliance with them does not breach Council Regulation (EC) No 2271/96 or other EU or Lithuanian law.

18. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, acts of government, sanctions, changes in law, labour disputes, failures of power, internet or telecommunications, cyberattacks, and failures, outages or changes of hosting, cloud or AI model providers or of Connected Platforms. Your payment obligations are not suspended. If such an event continues for more than 60 days, we may terminate the affected Service by notice.

19. Changes to the Service and these Terms

19.1 We may amend these Terms at any time. We will notify you of material changes at least 15 days before they take effect, by email to your account address or by notice in the Service, and will publish the updated Terms on this page with a new date.

19.2 Changes required by law, by a public authority or for security reasons, and changes relating only to new features, may take effect immediately.

19.3 If you do not accept a material change, you may terminate the affected subscription by notice before the change takes effect; we will then refund prepaid fees for the part of the subscription term after the effective date. This is your sole remedy. If you continue to use the Service after the change takes effect, you are deemed to have accepted it.

20. Governing law and disputes

20.1 These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Republic of Lithuania, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

20.2 The courts of Vilnius, Republic of Lithuania, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. We may, however, also bring proceedings against you before the courts of the EU Member State or Lugano Convention State in which you have your registered office.

20.3 Before bringing court proceedings, you must notify us of the dispute in writing (section 23) and allow 30 days for good-faith negotiations. This does not apply to claims for payment of fees, applications for interim or injunctive relief, or claims relating to intellectual property or confidentiality.

20.4 To the extent permitted by law, disputes will be resolved on an individual basis, and you will not bring claims against us as a claimant or member in any collective or representative action.

21. General provisions

21.1 Entire agreement. These Terms, together with any Order and the DPA, constitute the entire agreement between the parties regarding the Service and supersede all prior communications, proposals and representations. Your purchase orders or standard terms do not apply, even if referenced or accepted.

21.2 Assignment. We may assign, transfer or subcontract any of our rights and obligations, including to an affiliate or in connection with a merger, acquisition or sale of assets, and you consent in advance to any such transfer. You may not assign or transfer these Terms without our prior written consent.

21.3 Severability. If any provision is held invalid or unenforceable, it applies to the maximum extent permitted, the remaining provisions remain in full force, and the invalid provision is replaced by a valid provision that comes closest to its purpose.

21.4 No waiver. A failure or delay in exercising any right does not constitute a waiver of it.

21.5 Notices. We may give notices by email to the address associated with your account or through the Service; they are deemed received when sent. Notices to us must be sent as set out in section 23.

21.6 Electronic form. These Terms are concluded electronically. Electronic acceptance and communications satisfy any requirement of written form to the extent permitted by law.

21.7 Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails.

21.8 Relationship. The parties are independent contractors. Except as provided in sections 13.5 and 14, no third party has any rights under these Terms.

21.9 Mandatory law. Nothing in these Terms excludes or restricts any right or remedy that cannot be excluded or restricted under mandatory applicable law; any provision affected applies only to the extent permitted.

22. Use of the website

22.1 This section applies to everyone who visits the website at axelion.ai, whether or not they are a Customer. By using the website you agree to this section.

22.2 The website and its content are provided for information only and "as is". Information on the website, including prices, features and statistics, is not an offer and may change at any time without notice.

22.3 All content of the website, including texts, designs, logos and code, is protected by intellectual property rights and may not be copied, reproduced, scraped or used for commercial purposes without our prior written consent, except as permitted by mandatory law.

22.4 You must not interfere with the website, attempt to gain unauthorised access to it, introduce malicious code, or access it by automated means other than standard search engine indexing.

22.5 To the maximum extent permitted by law, we are not liable for any loss arising from the use of, or inability to use, the website. This does not limit liability for intent or gross negligence, or any liability that cannot be excluded under applicable law, including mandatory consumer protection law.

22.6 Section 20 applies to this section. If you are a consumer, you also retain the protection of the mandatory law and the courts of your country of habitual residence.

23. Contact

All communications — including legal notices, notices under the Digital Services Act, privacy and data protection requests, and questions about accounts and billing — should be sent through our contact form.

The current version of these Terms is published at https://axelion.ai/terms/.