Privacy policy

Introduction

Axelion Technologies ("Axelion", "we", "us" or "our") builds an AI sales agent that answers customer messages, recommends products, and sends ready-to-pay quotes across channels such as WhatsApp, Telegram and email. This Privacy Policy explains how we collect, use, share and protect personal data when you visit our website, contact us, or use our services.

We are committed to handling personal data responsibly and in line with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Please read this policy carefully to understand our practices.

Information we collect

We collect and process the following categories of personal data:

• Contact details — such as your name, business email address, company name, phone number and any information you provide when you request a demo, contact us, or sign up for our services.
• Usage data — technical information about how you interact with our website and product, including IP address, browser type, device information, pages viewed, referring pages, and timestamps.
• Conversation content processed on behalf of customers — where our customers use Axelion to communicate with their own end users, we process the content of those conversations (messages, product enquiries, quote details) as a data processor acting on our customer's instructions.
• Account and billing information — details needed to administer subscriptions, where applicable.

How we use information

We use personal data to:

• Provide, operate, maintain and improve our website and services;
• Respond to demo requests, enquiries and support messages;
• Enable the AI sales agent to answer messages, recommend products and generate quotes on behalf of our customers;
• Analyse usage to improve product performance, reliability and sales analytics features;
• Send service communications and, where permitted, relevant updates about Axelion;
• Detect, prevent and address fraud, abuse, security and technical issues;
• Comply with legal obligations and enforce our terms.

Legal basis (GDPR)

Where the GDPR applies, we rely on the following legal bases for processing personal data:

• Consent — where you have given clear consent, for example to receive certain communications or non-essential cookies.
• Contract — where processing is necessary to provide the services you or your organisation have requested.
• Legitimate interests — where processing is necessary for our legitimate interests, such as improving our product and securing our systems, provided these interests are not overridden by your rights.
• Legal obligation — where we are required to process data to comply with the law.

When we process conversation content on behalf of a customer, that customer is the data controller and we act as a data processor under a data processing agreement.

Sharing & processors

We do not sell personal data. We may share personal data with:

• Service providers and sub-processors — trusted third parties that help us operate our business, such as cloud hosting, analytics, communication channels and payment providers, acting under contract and only as needed to perform services for us.
• Integration partners — where you connect Axelion to third-party tools such as CRMs (for example HubSpot or Salesforce) or messaging channels, data is shared to enable those integrations at your direction.
• Legal and safety — where required by law, regulation, legal process, or to protect the rights, property or safety of Axelion, our customers or others.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to appropriate safeguards.

A current list of sub-processors is available on request at [privacy@axelion.ai].

Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, to provide our services, to comply with our legal obligations, resolve disputes and enforce our agreements. Conversation content processed on behalf of customers is retained in accordance with the applicable customer agreement and their instructions. When data is no longer needed, we take reasonable steps to securely delete or anonymise it.

International transfers

Axelion is founded and based in France. Personal data may be transferred to and processed in countries outside your own, including outside the European Economic Area. Where we transfer personal data internationally, we put appropriate safeguards in place, such as European Commission Standard Contractual Clauses or transfers to countries recognised as providing an adequate level of protection.

Your rights

Subject to applicable law, you have the following rights in relation to your personal data:

• Access — to request a copy of the personal data we hold about you;
• Rectification — to request correction of inaccurate or incomplete data;
• Erasure — to request deletion of your personal data in certain circumstances;
• Portability — to receive certain data in a structured, commonly used, machine-readable format;
• Objection — to object to processing based on our legitimate interests, and to restrict processing in certain cases.

You may also withdraw consent at any time where processing is based on consent, and you have the right to lodge a complaint with your local data protection authority. To exercise your rights, contact us at [privacy@axelion.ai]. Where we act as a data processor, we will direct your request to the relevant customer (data controller).

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how our site is used. Essential cookies are necessary for the site to function; non-essential cookies (such as analytics) are used only where permitted. You can manage your preferences through your browser settings or any cookie controls we provide. For more detail, see our [Cookie Notice].

Children

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal data from children under the age of [16]. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

• Email: privacy@axelion.ai
• Company: Axelion Technologies
• Location: France
• Registered address: [address to confirm]

If we have not adequately addressed your concern, you have the right to contact your local supervisory authority.